Support

TubeMentor fetches publicly available metadata from any YouTube video — including the title, description, tags, view count, likes, and duration — using the official YouTube Data API. This data is then analyzed by our AI engine (Claude by Anthropic) to generate a detailed mentoring report with scores, improvement tips, and action items.

No. TubeMentor only reads publicly available video data. You never need to log in with your YouTube or Google account. Simply paste any public YouTube video URL and we do the rest.

No. TubeMentor can only analyze publicly available YouTube videos. Private, unlisted, and age-restricted videos cannot be accessed through the YouTube Data API.

The score is an AI-generated estimate based on YouTube best practices — covering SEO optimization, thumbnail quality, hook strength, description quality, and engagement metrics. It's a comparative benchmark to help you understand your video's strengths and weaknesses, not an official YouTube metric. Scores above 75 are generally considered strong.

TubeMentor offers four plans:

• Free: 2 video analyses per month
• Starter (See App Storenth): 15 analyses + competitor comparison
• Pro (See App Storenth): 30 analyses + channel analysis
• Creator (See App Storenth): 100 analyses + all features including Pre-Publish Analyzer, AI Description Writer, Trend Reports, and Progress Tracker

You can cancel anytime through Apple:

• On iPhone: Settings → [Your Name] → Subscriptions → TubeMentor → Cancel Subscription
• Via App Store: Account → Subscriptions

Your access continues until the end of the current billing period. No refund is issued for the remaining period.

All purchases are processed by Apple. To request a refund:

• Visit reportaproblem.apple.com
• Sign in with your Apple ID
• Find TubeMentor in your purchase history and submit a refund request

We are unable to process refunds directly — Apple handles all billing.

Your quota resets automatically on the 1st of each month. You can see your current usage and reset date in the app under Settings. Unused analyses do not carry over to the next month.

Open TubeMentor on your new device, go to Settings, and tap "Restore Purchases". Make sure you are signed in with the same Apple ID used for the original purchase. Your subscription will be restored automatically.

After analyzing your video, scroll to the bottom of the Analysis screen and tap "Add Competitor Video" (available on Starter and above). Paste the competitor's YouTube video URL and TubeMentor will generate a side-by-side head-to-head comparison covering SEO, thumbnail, hook quality, and more — along with winnable keyword opportunities and a Next Video Action Plan.

The Pre-Publish Analyzer (Creator plan exclusive) lets you analyze your video before it goes live. Enter your draft title, description, and target keyword to receive a predicted SEO score, alternative title suggestions, description improvements, and tag recommendations — so you can optimize before publishing.

TubeMentor's AI analysis is based on publicly available video metadata and established YouTube best practices. It does not have access to your private YouTube Studio analytics (watch time graphs, impressions CTR, etc.), so the analysis is an educated assessment — not a guarantee. Use the insights as guidance alongside your own YouTube Studio data for best results.

All your analysis history is stored locally on your device only. It is never uploaded to external servers. This means if you delete the app or switch devices, your history will not be transferred. Up to 50 past analyses are saved; older ones are automatically removed when the limit is reached.

If an analysis fails, try these steps:

• Check your internet connection
• Make sure the YouTube video is public (not private, unlisted, or deleted)
• Try copying the URL directly from the YouTube app or browser
• Wait a few minutes and try again (API rate limits may apply)
• Restart the app and try again

If the issue persists, contact us at support@tubementor.xyz with the video URL and a description of the error.

If your monthly quota counter seems incorrect, try:

• Force-closing and reopening TubeMentor
• Checking Settings to confirm your reset date
• If the issue persists after the 1st of the month, contact us at support@tubementor.xyz

Try these steps:

• Force-close the app and reopen it
• Restart your iPhone
• Check if an app update is available in the App Store
• Ensure your iOS version is up to date (TubeMentor requires iOS 16.0+)

If crashes continue, email us at support@tubementor.xyz with your device model and iOS version.

We love hearing from users! Send your feedback, feature requests, or ideas to support@tubementor.xyz. We read every message and many features in TubeMentor have come from user suggestions.